FAQ

To easily to read the faqs, we need to claim that all packages will be sent out within 24 hours after your payment usually, and we guarantee the delivery. Please do not make any disputes before contact us. All orders will be sent out as soon as possible by trade line business process. If you have not received tracking number, it do not meant that your package had not sent out. Please feel free to contact us about the products and your package tracking number.

Online Store Note:

(A). If you have not received the email, please check your Junk-box in your Email.
(B). Regarding the Credit Card Payments, whether payment success or failure, you will receive the payment email. So the payment will be subject to whether received the Bank deductions information, you can also check your account after payment.
(C). When you make a purchase, if there shows Error when you try to pay, please read our faq below and try to checkout again. It is easy to copy the order to shopping cart from your account. Thank you.
(D). It is secure to make an order from us, please feel free to contact us if you have any questions or need assistance.

Q: My credit card was Failure or Declined, now what?

A: There are various reasons for a Failure or Declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVC2/CVV2 code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
-contact your issue bank to allow the transaction if your card information is right
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card

Q:Which country you shipped to, and how much is the shipping cost?

A: We ship the package to all countires, and £5 shipping fee for all orders.

Q:When can i receive my order?

A: Within 1-2 week after you finish payment. Due to some object reasons, for example, remote countries,bad weather,that will be delayed.

Q:What payment methods do you support?

A:To bring you convenience,we accept the payment of Credit Card online, and we also accept western union payment and bank transfer.

Q:Is it safe to buy Air Jordan Shoes on your website?

A:It's no doubt that it is safe to shop on our website. Since we start our business, we have received high reputation. We are honest supplier and we seek for long time and mutual benefits. We will not only protect your personal information, but also bring you convenience.

Q: What happens if my shipment is lost or stolen?

A: It seldom happens. If we approve that your Air Jordans Shoes disappears, we will resend you another for impenstate. But if the postal service delivers the shoes to the wrong address or you have changed your address without notifying us in advance, we can do nothing to recover your Goods.

Q: Is it safe to use my credit card on your site?

A: Yes. We know that you care how the information about you is used an shared and we appreciate your trust in us to do that carefully and sensibly and in full compliance.

Q: Do you charge sales tax on any item?

A: No, we never charge any sales tax and we still offer international shipping.

Q: How can I make a return or exchange?

A: Return and exchange services are available on all cheap shoes orders, more information please visit our website.

Q: What kind of information did you get and why?

A: The information includes: - your full name, your address, your phone number, and your e-mail address. We collect all the information about you for shipping purpose only, including three main reasons:
I) To process your order till you receive the goods.
II) To make available the products and services you want.
III) To provide you with the most efficient and effective service possible.
Back